NFON Telephony

Communication that’s simple, intuitive, and hassle-free.

Business Communications Solutions from NFON

Cloudya

Cloudya is the smart cloud communications platform that helps you work smarter, with simplified voice calling, easy video conferencing, and seamless integrations for CRM and collaboration tools.

Reliable. Independent. Flexible.

Cloudya is everything your landline isn’t. And it’s purpose-built for hybrid working (in the office, at home or on the go) so you can get more done at a fraction of the time and cost.

Got internet? You’re all set.

It really is that simple. Cloudya is a breeze to set-up and configure. Plus, it plays nicely with your existing communications systems. Now you can connect colleagues and customers effortlessly from any device – anywhere in the world.

Loaded with features:

Audio and video conferencing
Screensharing for video conferencing
Complete app suite for all your needs
CRM integration with up to 200 platforms
Single login and phone number
Freedom to communicate from any device
No fixed contract so you can scale up or down to suit your needs

Integrations

CRM Connect

CRM Connect provides easy and seamless integrations for connecting Cloudya to your CRM and your CRM system to Cloudya. Simplified data management with all-in-one customer data.

Loaded with features:

No telephone hardware or on premise server required
Out-of-the-box integration with 200 CRM platforms. Can‘t find your CRM on the list? No worries! We help you with an on-demand request
All contacts found inside Cloudya
Click-to-dial directly from the CRM system
Track customer activity and access all call details in your CRM software
Free Outlook and Apple Address Book integration for Cloudya Business Premium customers

NCTI

NCTI is CTI made by NFON. It complements the functionality of Cloudya with deeper business process integration, giving you maximum freedom in choosing your preferred communication devices and environments.

NCTI Standard

NCTI Standard helps you simplify management of customer communications while improving agent efficiency and the accuracy of customer data.

Use your PC as a remote control for your phone
Enjoy easier data management and GDPR compliant business
Resolve queries more quickly, and ensure more orders are placed and revenues increased

NCTI Premium

NCTI Premium helps you build an even deeper customer relationship by interacting on their terms.

Easy integration with a range of CRM and ERP systems

Achieve a quicker resolution of customer issues by having data easily at hand

Benefit from presence management and chat options

NFON Integration for Microsoft Teams*

If you’re using Microsoft Teams* for internal communication and something completely different for connecting with the outside world, you could be juggling apps all day long. NFON Integration for Microsoft Teams* can put an end to these problems instantly. And with a choice of options, including Direct Routing via Nconnect Voice (SIP Trunk); via Cloudya for Enterprise PBX or the new Cloudya App for Microsoft Teams*, there’s an option for all users and budgets.

Loaded with features:

Get much more value out of Microsoft Teams*
Increase business flexibility and reachability
Save money in multiple business areas by spending a fraction of previous costs
Connect quickly and easily from any location in the world

*Microsoft Teams is a trademark of the Microsoft group of companies.

Customer Contact

Contact Center Hub

Delivering a state-of-the-art customer experience has become essential for SMEs. Contact Center Hub is a truly omnichannel web-based cloud contact centre for effective, seamless communication across any channel the customer chooses to use.

Loaded with features:

Advanced contact centre that’s spot-on for SMEs.
Know your customers better with all their communication history visible from the get-go
True omnichannel experience with phone, email, webchat, SMS, video, WhatsApp and Teams all in the cloud
Boost customer satisfaction ASAP with set-up in a flash and little staff training
Performance tracking and forward planning with all the data ready when you need it
Fully scalable from simple to advanced set-ups with multiple channels and queues

Nmonitoring Queues

Make short work of long queues.

Small and medium enterprises might struggle to deliver better customer support while being restricted to limited resources for fully featured contact centres. Nmonitoring Queues is an efficient way to empower customer support teams. Agents can monitor and track their own activity including queues and key KPIs, receive supervisor instructions and log in work breaks in a clear, organised manner.

Improve agent planning: Detect peak times, average call duration and more to enable efficient agent planning.
Fast and simple access: Book through Cloudya by selecting the agents you need and start using the solution right away.
Easily scalable: Pay-per-agent, adjust as needed on a monthly basis.

Noperatorpanel

Noperatorpanel provides a professional voice reception panel. Employees can accept incoming calls, make calls out of the integrated softphone and forward certain calls to their intended recipients.

Handle calls quickly and easily: With incoming caller information calls can be placed on hold or transferred without being answered by the operator
One stop for your contact management: call forwarding, call holding, call history, do not disturb, distribution lists

Neorecording

Neorecording is a voice recording and analytics solution for Cloudya. It protects businesses from liability risks, and penalties by supervisory authorities.

Comply with all the latest regulations
Record key communication and threat calls
Evidence you can use in liability claims and legal disputes
Keep a close eye on your customer service quality
Use call analytics to help your business run smoother
Easy to use intuitive solution
Answer more calls in less time