Welgo provides practical, responsive and security-led IT support for organisations that depend on their technology every day. We help your people work with confidence, keep your systems reliable and make sure issues are dealt with quickly when they arise.
From helpdesk support and Microsoft 365 administration to device management, patching, monitoring, backups and cyber protection, our managed IT service is built around the way your organisation works. Whether you need a fully outsourced IT partner or extra support for your internal team, Welgo gives you one clear point of accountability.
Responsive
Support
Secure
Systems
One IT
Partner
Managed IT support that keeps your business connected, protected and moving.
More than a helpdesk
Good IT support should not only respond when something breaks. It should help prevent avoidable disruption, reduce risk and make technology easier for your team to use.
Welgo supports your day-to-day operations through clear helpdesk support, remote management and practical troubleshooting. We help with user access, device issues, Microsoft 365 accounts, software updates, third-party support requests and the everyday questions that can slow a business down.
Behind the scenes, we also help manage the health of your wider IT environment. That can include backup monitoring, infrastructure alerts, security alerts, patching, cloud technology management and support for servers, networks and broadband connectivity.
Where we identify recurring issues or deeper problems, we do not just keep logging tickets. We help you understand what needs to change, what can be improved and where a project or additional safeguard may reduce future disruption.
Managed IT packages
Welgo Core
Essential support for day-to-day IT.
Welgo Core is for organisations that need reliable helpdesk support, user assistance and practical Microsoft 365 administration.
Includes:
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Remote helpdesk support
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User account support
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Microsoft 365 administration
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Device and software troubleshooting
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Basic third-party supplier liaison
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Support ticket logging and updates
Best for smaller teams that need dependable day-to-day IT support without unnecessary complexity.
Welgo Secure
Managed IT support with cyber protection built in.
Welgo Secure is for organisations that need everyday IT support alongside stronger protection for users, devices and business data.
Includes everything in Welgo Core, plus:
Endpoint protection support
Patch and update management
Multi-factor authentication support
Backup alert monitoring
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Security alert monitoring
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Cyber Essentials guidance
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Secure access and permissions support
Best for organisations that want IT support and cyber resilience managed together.
Welgo Complete
A fully managed technology partnership.
Welgo Complete is for organisations that want Welgo to act as their outsourced IT partner across support, security, infrastructure and improvement planning.
Includes everything in Welgo Secure, plus:
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Remote monitoring and management
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Server and network support
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Infrastructure alert monitoring
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Regular service review conversations
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Hardware and equipment advice
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Backup and disaster recovery review
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Technology improvement planning
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Priority escalation for business-critical issues
Best for organisations that need a proactive IT partner, not just a helpdesk.
Secure support for regulated organisations
Welgo supports organisations where continuity, data protection and secure access matter. Our managed IT support helps clients keep users working, systems protected and risks under control.
Practical support for smaller teams
Not every organisation needs a large internal IT department. Welgo provides outsourced support that gives smaller teams access to practical help, technical knowledge and dependable day-to-day service.
Infrastructure and migration projects
Alongside ongoing support, Welgo helps organisations manage technical change, including server migration, user setup, endpoint protection, access control and wider infrastructure improvements.
Strategem
Welgo supports Strategem with ongoing IT management, Cyber Essentials Plus, mobile phone contracts, VoIP phones, laptops, Dell and Mac devices, monitors, docking stations, televisions and copier equipment.
Lister Housing Co-operative
Welgo supports Lister Housing with managed IT, Microsoft 365 administration, cyber protection, equipment provision and Cyber Essentials.
West Granton Housing Co-operative
Welgo supports West Granton with helpdesk support, Microsoft 365 administration, endpoint protection, infrastructure support and Cyber Essentials.